How do I return/ exchange my product(s)?
- Customers can exchange/ return their order within 10 days after an order has been delivered.
- All returned items must be in unused condition with all original tags and packaging intact.
- You can only apply for a Return/ Exchange from your Grovys Store account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Confirm. A pop-up will open with our Return/ Exchange policy. Click Return/ Exchange to initiate the process. You will also receive an email confirmation from us as well.
- Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you for this in the form of Reward Points which you can use for future orders.
You can courier the product(s) to the address mentioned below:
C-4/78 Vineet Khand
Gomti Nagar Luckno
- Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them.
- Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of shipping and COD charges is not applicable.
- International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
- Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at email@example.com we will get back to you.
How do I cancel my order?
- An order can be cancelled directly from the registered account before it is shipped.
- If the order is shipped already, we unfortunately will not be able to cancel it. However, you can politely refuse to accept the shipment, and let us know about it. Even if you have accepted the shipment, do not worry – you can return the product and exchange it for something else.
- In case you desire any changes or edits in your order, please write to us at firstname.lastname@example.org and we’ll help you out.